What’s Driving Us Courses: FAQs

How much does the course cost?

The cost of the course is ninety one pounds (£91), made payable to Leicestershire County Council. This fee is non-refundable please refer to our Terms & Conditions. This is payable at the time of booking your course.

Can I pay by instalments?

The course fee is a set amount and cannot be reduced or paid in instalments.

Where will the course be held?

This course is available as an online course that you can do from a private location of your choice or as a classroom course held at the following locations:

Driver Education Workshops, Bridge Business Park, Bridge Park Road, Thurmaston, Leicester, LE4 8BL (Please note: We have 2 workshops rooms A & B at this location.)

(Please note: This venue is no longer available – Leicestershire County Council, Driver Education Workshops Building, County Hall, Glenfield, Leicester, LE3 8RA.)

You will be able to choose which venue you would prefer at the time of booking the course, depending on availability.

What are the parking facilities?

Please note there is a free onsite visitor’s car park at our Thurmaston venue. For further details please refer to our venue locations, under the Find Us section of the website.

Please allow sufficient time as you will have to make other arrangements should this be full.

When do the courses run?

We currently offer this as an online or classroom course. Course days may vary throughout the month, Monday to Friday, details as follows:

Online Course Times:

  • Morning Course (AM) – 8:30am till 11:30 am
  • Afternoon Course (PM) – 1:00pm till 4:00pm

Occasionally Evening and Saturday courses may be held and you may be offered this as an alternative to normal courses.

Classroom Course Times:

  • Morning Course (AM) – 8:45am till 11:45am
  • Afternoon Course (PM) – 12:30pm till 3:30pm

Please note late arrivals will not be permitted on the course.

if I feel unwell, what are the requirements for attending a Classroom Course?

If you are unwell and do not feel you can attend your course, please call our office on 0116 305 8787 to speak to our customer care team.

When attending a course, we ask that you follow these basic rules of good hygiene to help to protect you and others from common infections:

  • cover your nose and mouth when you cough and sneeze
  • wash your hands
  • clean your surroundings

Are refreshments and a meal available for Classroom Courses?

Water coolers are available on site. No meals will be provided during the course.

Is there a test? Can I fail?

There is no test, but you must attend and complete the whole course, make a positive contribution through participating and show that you have a responsible attitude towards safe driving. You must also show respect for others on the course and their health and safety.

What if I have special requirements?

If you have any special requirements (e.g. wheelchair user, interpreter), please contact us before booking a course online to ensure we can accommodate your needs.

How many people will be on the course?

Online Courses: There may be approximately 10 people on an iCourse.

Classroom Courses: There may be approximately 12 people on the course.

What do I need to bring with me on the day?

On arrival for your course, you will be asked to show original Photographic Identification to our trainer. Please be aware, digital copies or photocopies will not be accepted.

Examples of acceptable Photo ID are:

  • Photocard Driving Licence
  • A valid passport
  • An expired passport, providing you are recognisable
  • Formal ID Cards (armed forces, police, student union, company ID card)
  • Tachograph Card
  • Local Authority/Taxi ID
  • Blue Badge (parking for people with disabilities)
  • Firearms Certificate/Shotgun Licence

Failure to produce the above documentation to our Trainer, will disqualify you from attending the course and the matter will be referred back to the Police.

Can I change my course date?

Course dates can only be changed in exceptional circumstances. Evidence will be required in certain situations.

What happens if I arrive late?

As stated above you must arrive on time for your course. Therefore, it is vital that you leave enough time for your journey and plan your route. In certain circumstances we may offer an alternative course date.

What happens if I leave early?

You are required to complete the full course. Failure to do so will result in your file being returned to the Police and the offer of a What’s Driving Us? Course being withdrawn.

What happens if I do not attend?

If you do not attend the course, in exceptional circumstances we may offer an alternative course date. If you fail to provide evidence of your exceptional circumstances, your file will be returned to the Police.

I don’t live in Leicester; can I attend elsewhere?

Providing your chosen area caters fully for your needs, it may be possible to transfer your course to another area. For details of course venues, please visit https://www.ukroed.org.uk/courses/find-course/

Can I attend voluntarily?

At this time courses are only offered on a referral basis from the Police.

Do I need to inform the police I have attended?

No, the Driver Education administration team will update the National Driver Offender Retraining (NDORS) database with your attendance. Your Police force will be notified accordingly.

What happens after the course?

Upon successful completion of the course the Police may notify the client that no further action will be taken in regard to that particular incident. The client’s name will, however, be held on the Police NDORS database for a minimum period of three years from the date of the offence.

If I offend again, will I be able to attend another course?

If you are involved in another incident falling under the same criteria within a three year period of your original offence, you cannot be offered another What’s Driving Us? Course in lieu of Police proceedings.