IMPORTANT MESSAGE – ONLINE BOOKING SYSTEM WILL BE UNAVAILABLE ON THURSDAY 18TH APRIL FROM 7:30PM UNTIL 12:30AM

We have received Information that the National Driver Offender Retraining Scheme system (NDORS) will be unavailable due to essential maintenance for the period of:

Thursday 18th April from 7:30PM UNTIL 12:30AM.

Unfortunately, you will not be able to make any course bookings while the national system is unavailable.

Sorry for any inconvenience this may cause you.

What’s Driving Us Courses: FAQs

How much does the course cost?

The cost of the course is ninety one pounds (£91), made payable to Leicestershire County Council. This fee is non-refundable please refer to our Terms & Conditions. This is payable at the time of booking your course.

Can I pay by instalments?

The course fee is a set amount and cannot be reduced or paid in instalments.

Where will the course be held?

The courses are held at the following locations:

Driver Education Workshops, Bridge Business Park, Bridge Park Road, Thurmaston, Leicester, LE4 8BL (Please note: We have 2 workshops rooms A & B at this location.)

Leicestershire County Council, Driver Education Workshops Building, County Hall, Glenfield, Leicester, LE3 8RA.

You will be able to choose which venue you would prefer at the time of booking the course, depending on availability.

What are the parking facilities?

Please note there is an onsite visitor’s car park at both venues. For further details please refer to our venue locations, under the Find Us section of the website.

Please allow sufficient time as you will have to make other arrangements should this be full.

When do the courses run?

Course days may vary throughout the month, Monday to Saturday, details as follows:

  • Morning Course (AM) – 8:45am till 12:45pm
  • Afternoon Course (PM) – 1:30pm till 5:30pm

Please note late arrivals will not be permitted on the course.

Are refreshments and a meal available?

Beverages only, no meals will be provided during the course.

Is there a test? Can I fail?

There is no test, but you must attend and complete the whole course, make a positive contribution through participating and show that you have a responsible attitude towards safe driving. You must also show respect for others on the course and their health and safety.

What if I have special needs?

If you have any special requirements (e.g. wheelchair user, interpreter), please contact us before booking a course online to ensure we can accommodate your needs.

How many people will be on the course?

There may be up to 25 people on the course.

What do I need to bring with me on the day?

you MUST BRING YOUR DRIVING LICENCE, which will be:

EITHER: A photo card driving licence. (Please note – the paper counterpart licence which was issued with photo-card licences until June 2015, is no longer valid and will not be accepted as proof of your driving licence.)

OR: An old-style paper driving licence TOGETHER WITH PHOTOGRAPHIC IDENTIFICATION. Such as your passport, employment ID card, bus pass. Please contact our office if you need further clarification.

If for some reason you do not have your driving licence available for attending the course, we may be able to help. Please contact the office on 0116 305 8787, giving us at least 24 hours notice before your course date.

Failure to produce the above documentation will disqualify you from attending the course.

Can I change my course date?

Course dates can only be changed in exceptional circumstances. Evidence will be required in certain situations.

What happens if I arrive late?

As stated above you must arrive on time for your course.Therefore, it is vital that you leave enough time for your journey and plan your route. In certain circumstances we may offer an alternative course date.

What happens if I leave early?

You are required to complete the full course. Failure to do so will result in your file being returned to the Police and the offer of a What’s Driving Us? Course being withdrawn.

What happens if I do not attend?

If you do not attend the course, in exceptional circumstances we may offer an alternative course date. If you fail to provide evidence of your exceptional circumstances, your file will be returned to the Police.

I don’t live in Leicester; can I attend elsewhere?

Providing your chosen area caters fully for your needs, it may be possible to transfer your course to another area. For details of course venues, please visit https://ndors.org.uk/index.php/courses/locations

Can I attend voluntarily?

At this time courses are only offered on a referral basis from the Police.

Do I need to inform the police I have attended?

No, the Driver Education administration team will update the National Driver Offender Retraining (NDORS) database with your attendance. Your Police force will be notified accordingly.

What happens after the course?

Upon successful completion of the course the Police may notify the client that no further action will be taken in regard to that particular incident. The client’s name will, however, be held on the Police NDORS database for a minimum period of three years from the date of the offence.

If I offend again, will I be able to attend another course?

If you are involved in another incident falling under the same criteria within a three year period of your original offence, you cannot be offered another What’s Driving Us? Course in lieu of Police proceedings.